All Pro-User racks come with a two year manufactures warranty. Please note that our guarantee covers reasonable use of the bike carrier, it does NOT cover any damage caused by misuse. This also applies to a malfunction or failure of the bike carrier that has been caused by poor or incorrect installation. To ensure the validity of the guarantee please carry out maintenance in accordance with the maintenance section. Warranty claim without proof of purchase is not possible. We reserve the right to make a call out and/or repair charge for any work required to be undertaken to rectify faults that are outside of the warranty i.e. incorrect or poor fitting, misuse, accidental damage, etc.
If you believe that you have a faulty product, please get into contact with us. firstname.lastname@example.org