What shipping options do you offer?
We offer free nationwide delivery* We ship most products using Castle Parcels. Within north island is usually overnight delivery and south island is usually a two day service. *Note that there is a $10.00 freight charge for Rural Addresses.
Will these racks fit my car?
All of our racks have an adjustment screw so that you can fit the rack onto any tow ball, 50mm or 1" 7/8.
Do you accept returns?
If the item is unused and in it's original condition we will happily refund your order excluding any postage paid. Return postage is at buyers expense.
Light Board fittings
All racks come standard with a 7 & 13 pin european Jeager plug. All racks also include a free euro 7 Pin Round to 7 Pin Flat Adapter valued at $39.90.
Whats the warranty?
All Pro-User racks come with a two year manufactures warranty. Please note that our guarantee covers reasonable use of the bike carrier, it does NOT cover any damage caused by misuse. This also applies to a malfunction or failure of the bike carrier that has been caused by poor or incorrect installation. To ensure the validity of the guarantee please carry out maintenance in accordance with the maintenance section. Warranty claim without proof of purchase is not possible. We reserve the right to make a call out and/or repair charge for any work required to be undertaken to rectify faults that are outside of the warranty i.e. incorrect or poor fitting, misuse, accidental damage, etc.
How do I order wholesale?
If you're interested in retailing our bike racks please get into contact with us - firstname.lastname@example.org